Refund policy

<h1>Return, Refund & Exchange Policy</h1>

<p>We want you to love every purchase! If something isn’t quite right, we’re here to help make the process simple and friendly.</p>

<hr>

<h2>Returns</h2>
<p>We accept returns on eligible items <strong>within 14 days</strong> of delivery.</p>

<p>To qualify for a return, your item must be:</p>
<ul>
  <li>In <strong>original condition</strong></li>
  <li>Unused</li>
  <li>In the original packaging</li>
</ul>

<p>Customers are responsible for return shipping costs unless the item arrived damaged or incorrect.</p>

<hr>

<h2>Non-Returnable Items</h2>
<p>Certain items cannot be returned, including:</p>
<ul>
  <li><strong>Personalized or custom-made items</strong></li>
  <li><strong>Holiday or seasonal items</strong> after the event date</li>
  <li>Items marked as <strong>clearance</strong> or <strong>final sale</strong></li>
</ul>

<hr>

<h2>Exchanges</h2>
<p>If you’d like to exchange an item, we’re happy to help!</p>

<h3>Eligibility</h3>
<ul>
  <li>Exchanges are accepted <strong>within 14 days</strong> of delivery.</li>
  <li>Items must be in original condition, unused, and in their original packaging.</li>
  <li>Customers are responsible for shipping the item back unless the exchange is needed due to an error on our part.</li>
</ul>

<h3>How Exchanges Work</h3>
<ul>
  <li>After we receive and inspect the returned item, we’ll ship out your replacement.</li>
  <li>If there is a price difference, we’ll either refund the difference or invoice for the remaining balance.</li>
</ul>

<h3>Need something faster?</h3>
<p>If you need a replacement quickly, you're welcome to purchase the new item right away and return the original (if eligible) for a refund.</p>

<hr>

<h2>Refunds</h2>
<p>Once your return is received and inspected:</p>
<ul>
  <li>We’ll email you with an update on your return status.</li>
  <li>If approved, your refund will be issued to your original payment method.</li>
  <li>Please allow <strong>5–7 business days</strong> for your bank or card provider to process the refund.</li>
</ul>

<hr>

<h2>Questions? We're Here to Help!</h2>
<p>If you have any questions about returns, refunds, or exchanges, feel free to contact us anytime at <strong>[your email or contact link]</strong>. We're always happy to assist!</p>